Updated Oct. 11, 11am
As we work on the cyberattack, we’d like to go into further detail regarding users’ passwords.
If a user had an account via a third-party tool, that would NOT need to be reset. Here are examples of these types of accounts and services:
- Any payment tool on a government website (such as paying a speeding ticket, renewing a car tag, making a tax payment) are linked to a third-party site and was not maintained on our servers.
- For anyone who had a website admin login (ex., editor account), those passwords were encrypted in the databases. Our database server has not been affected.
- Our customer accounting information is stored in cloud services and was not affected.
Updated Oct. 10, 2pm
We continue to investigate our services while partnering with other support teams and federal agencies.
More information will be shared as it becomes available.
Updated Oct. 9, 4pm
Due to a cyberattack, many U.S.NEXT services are down, including email and websites.
Our staff is working around the clock with FBI and Homeland Security teams to evaluate this situation and determine the next steps. This is expected to be a multi-day event, and we’ll communicate helpful information as it becomes available.
We continue to evaluate the extent of the impact. As a precaution, we have shut down access to services while we run risk assessments before bringing services back online. No personal client account information, including billing details, has been compromised.
For clients who need email service, we would be happy to coordinate any DNS change to point to another email service.
Please continue to access usnx.com for official updates.
