Updated Oct 14, 4:15pm
Email will be recovered and active tomorrow morning.
Please visit our stand-alone post about that process here: https://www.usnx.com/thursday-morning-email-recovery/
Updated Oct. 13, 4:45pm
At this time, we’re treating email service as our priority task, and we’ve made good progress in recent days to bringing our hosted Mailenable email service back online.
We understand how important email is to you, and how this cyberattack has rendered it unavailable. We hear your issues and comments, and we value your patience as we work to repair our tools.
We’ll know more and post an update soon with more information as the email recovery progresses.
Updated Oct. 12, 11am
As we continue to work through the effects of the cyberattack, we want to discuss our email hosting. We understand how important email is to you, so we want to discuss where things stand.
Likely, any previously sent messages will not be delivered. We recommend reaching out to your sender to have the message re-sent once your email service has been restored.
You can transfer your email service to use the following options:
- Gmail business account
- Microsoft Office 365
- Another private hosted email service of your choice
If we host your DNS, you will need to send the appropriate record changes to our support team, at support@usnx.com, to make the appropriate change.
As of this posted update, we do not yet have an ETA on when our email or website services will be available while we work around the clock.
Updated Oct. 11, 11am
As we work on the cyberattack, we’d like to go into further detail regarding users’ passwords.
If a user had an account via a third-party tool, that would NOT need to be reset. Here are examples of these types of accounts and services:
- Any payment tool on a government website (such as paying a speeding ticket, renewing a car tag, making a tax payment) are linked to a third-party site and was not maintained on our servers.
- For anyone who had a website admin login (ex., editor account), those passwords were encrypted in the databases. Our database server has not been affected.
- Our customer accounting information is stored in cloud services and was not affected.
Updated Oct. 10, 2pm
We continue to investigate our services while partnering with other support teams and federal agencies.
More information will be shared as it becomes available.
Updated Oct. 9, 4pm
Due to a cyberattack, many U.S.NEXT services are down, including email and websites.
Our staff is working around the clock with FBI and Homeland Security teams to evaluate this situation and determine the next steps. This is expected to be a multi-day event, and we’ll communicate helpful information as it becomes available.
We continue to evaluate the extent of the impact. As a precaution, we have shut down access to services while we run risk assessments before bringing services back online. No personal client account information, including billing details, has been compromised.
For clients who need email service, we would be happy to coordinate any DNS change to point to another email service.
Please continue to access usnx.com for official updates.
